...
Get in Touch

Terms and Conditions

DigiVisi Ltd
Last Updated: 12 June 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of SEO, digital marketing, website optimisation, content marketing, and related services by DigiVisi Ltd (“we”, “us”, “our”) to the client (“you”, “your”).

By engaging our services, you agree to be bound by these Terms.

2. Services

DigiVisi Ltd provides services which may include:

  • Search Engine Optimisation (SEO)
  • Local SEO
  • Technical SEO Audits
  • Keyword Research
  • Content Strategy
  • Content Creation
  • Link Building and Digital PR
  • Website Consultancy
  • Website Performance Optimisation
  • Analytics and Reporting
  • Other digital marketing services as agreed in writing

The exact scope of work will be detailed in a proposal, quotation, service agreement, email correspondence, or invoice.

3. No Guarantee of Results

While we apply industry best practices and professional expertise, we do not guarantee:

  • Specific search engine rankings
  • First-page rankings
  • Traffic increases
  • Lead generation volumes
  • Revenue increases
  • Business growth outcomes

Search engine algorithms are controlled by third parties and may change without notice.

Any forecasts, projections, estimates, or examples provided are illustrative only and should not be interpreted as guarantees.

4. Client Responsibilities

The client agrees to:

  • Provide accurate information required to perform the services.
  • Grant timely access to websites, hosting accounts, analytics platforms, and other relevant systems where necessary.
  • Respond promptly to requests for approval, content, or feedback.
  • Ensure all content, data, and materials supplied to DigiVisi Ltd are lawful and do not infringe any third-party rights.

Delays caused by the client may affect project timelines and results.

5. Third-Party Platforms

Our services may involve third-party platforms including, but not limited to:

  • Google
  • Bing
  • Microsoft Advertising
  • Google Analytics
  • Google Search Console
  • Content Management Systems
  • Website Hosting Providers
  • Social Media Platforms

We are not responsible for:

  • Changes made by third-party providers
  • Service interruptions
  • Account suspensions
  • Algorithm updates
  • Policy changes
  • Data loss caused by third-party systems

6. Fees and Payment

Fees will be agreed before work commences.

Unless otherwise agreed:

  • Invoices are payable within 14 days of issue.
  • Monthly services are billed in advance.
  • One-off projects may require a deposit before work begins.
  • Late payments may result in suspension of services.

We reserve the right to charge statutory interest and recovery costs on overdue invoices in accordance with applicable legislation.

7. Cancellation and Termination

Either party may terminate ongoing services by providing written notice.

Unless otherwise agreed in writing:

  • Monthly SEO services require 30 days’ notice.
  • Fees already paid are non-refundable.
  • Work completed prior to termination remains payable.

Upon termination, any outstanding invoices become immediately due.

8. Intellectual Property

Unless otherwise agreed:

  • The client retains ownership of materials supplied by them.
  • DigiVisi Ltd retains ownership of proprietary methodologies, systems, templates, reports, tools, and processes.

Upon full payment of all outstanding invoices, the client receives a licence to use deliverables created specifically for their business.

9. Website and Content Changes

Where DigiVisi Ltd is granted access to make website modifications:

  • We will take reasonable care when implementing changes.
  • The client is responsible for maintaining backups unless otherwise agreed.
  • We are not liable for issues resulting from pre-existing website problems, software conflicts, hosting failures, or third-party changes.

10. Limitation of Liability

To the fullest extent permitted by law, DigiVisi Ltd shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of revenue
  • Loss of goodwill
  • Loss of data

Our total liability arising from any claim shall not exceed the total fees paid by the client for the services giving rise to the claim during the preceding 12 months.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where such exclusion would be unlawful.

11. Confidentiality

Both parties agree to keep confidential any proprietary, commercial, technical, or business information disclosed during the course of the engagement.

This obligation survives termination of the business relationship.

12. Data Protection

Both parties shall comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.

Where personal data is processed, the parties may enter into additional agreements as required by law.

For information about how we handle personal data, please refer to our Privacy Policy.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Power outages
  • Internet failures
  • Cyber attacks
  • Government actions
  • Industrial disputes
  • Pandemics

14. Entire Agreement

These Terms, together with any proposal, quotation, statement of work, or written agreement, constitute the entire agreement between the parties and supersede all prior discussions and understandings.

15. Amendments

DigiVisi Ltd reserves the right to update these Terms from time to time.

The latest version will be published on our website and will apply to future services unless otherwise agreed.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

DigiVisi Ltd

For enquiries regarding these Terms and Conditions, please contact us through the details published on our website.